Payment Policy

We accept Mastercard, Visa, American Express, PayPal, and Klarna.

Payment Process

1. Select Products

Browse our website, select the pet supplies you need, and add them to your shopping cart.

2. View Cart

Click the shopping cart icon in the upper right corner of the page to view the details of all items you wish to purchase.

Confirm the correct quantity, size, and other details.

3. Proceed to Checkout

On the shopping cart page, click the "Checkout" button to begin the payment process.

4. Fill in Shipping Information

Enter or confirm your shipping address. If you are logged in, you can select a saved address.

If your order needs to be shipped to a different address, make sure "Use a different shipping address" is checked and enter the new address.

5. Select Shipping Method

Select the appropriate shipping method for your needs and understand the estimated delivery time and cost.

6. Enter Payment Information

Select your preferred payment method (Mastercard, Visa, American Express, PayPal, and Klarna) and enter the relevant information.

All transactions are protected by SSL encryption technology for secure payment.
7. Order Verification

Before submitting your order, carefully review all order details, including the item list, shipping information, shipping method, and payment information.
8. Confirm and Submit Your Order

Click the "Submit Order" button to complete the transaction. You will then receive a confirmation email with your order details and a reference number.
9. Processing and Shipping Notification

Once your order has been processed and shipped, you will receive another email with tracking information to keep track of your package.
If you encounter any issues or need assistance during the checkout process, please contact our Customer Service team at service@mail.lumerixy.com. We will be happy to assist you with your order!

 

For a limited time, eligible customers can choose to pay with Klarna. For a limited time, eligible US customers and customers paying in US dollars can also pay with Klarna (click here and select the applicable country to view Klarna's terms and conditions, then click here for Klarna's FAQs).

The credit card companies listed above are the most commonly used credit cards on this website. If your credit card company is not listed, you can still try to pay.

Our website is designed to provide simple and convenient payment methods.

Please note: Only one payment method is accepted per transaction.

Personal Information
As an online retailer, data and information security is of paramount importance to us. Our internal security systems are comprehensive, secure, and rigorous, ensuring that all shared information is protected and kept strictly confidential.