Information Description

Lumerixy.com Platform and Company Information
Dear Lumerixy users:
To provide you with a clearer understanding of the operating entity, service scope, and core rights of the lumerixy.com platform, we have compiled the following key information. If you have any further questions, please contact us through the channels provided and we will be happy to answer your questions.

I. Platform and Company Basic Information
1. Operating Platform
Platform Name: Lumerixy (Independent Website)
Business Scope: We specialize in the sale of pet supplies in the US market, covering a wide range of categories including pet toys, travel gearandcare products. We are committed to providing high-quality, cost-effective pet lifestyle solutions for American pet parents.​
2. Operating Entity

Address: Building 14, University Science and Technology Park (East District), West Third Ring Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province Room 13A

Official Contact Email: service@mail.lumerixy.com (Platform inquiries, after-sales issues, partnership discussions, etc. can all be addressed here. Responses will be received within 1-2 business days.)

II. Core User Benefits and Services

1. Shopping Benefits

Free Shipping: All orders within the United States (regardless of amount or quantity) enjoy free shipping. No additional shipping fees are required at checkout, truly achieving "no barriers to entry" free shipping. 14-Day Free Returns and Exchanges: Within 14 days of receiving your product, if it's unused and not resaleable (packaging intact, no damage or stains), you can request a free return or exchange. Shipping costs will be covered by us, eliminating any additional costs.
2. After-Sales Address
Return Address: The same as our company address:Building 14, University Science and Technology Park (East District), West Third Ring Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province Room 13A. (After requesting a return or exchange, the product must be shipped to this address. We recommend retaining the tracking number for shipping tracking.)​
III. Contact and Feedback Channels
To ensure a timely response to your inquiries, we provide the following official contact channels. We recommend selecting the appropriate method based on your needs:

Daily inquiries (products, orders, policies): Please contact us via our official email address service@mail.lumerixy.com. Please include your name, contact information, and specific issue (such as order number and product name) in your email to facilitate accurate processing.

Written Communications/Document Delivery: For paper materials (such as complaint documents, cooperation agreements, etc.), please mail them to our company address . Please indicate "Lumerixy User Inquiry/Partnership" on the package so that we can provide a dedicated contact.​
IV. Other Notes

The "Free Shipping Storewide" and "14-Day Free Returns and Exchanges" services mentioned in this information only apply to orders placed within the United States on lumerixy.com. For details, please refer to the "Shipping Policy" and "Return and Exchange Policy" pages on the platform.

Our company address is only used for operator registration and after-sales product delivery. We are not currently open for in-person meetings. For in-person discussions and cooperation matters, please schedule an appointment in advance through our official email address.

Any updates to platform information (such as contact information and service policies) will be promptly posted on the "About Us" or "Service Policies" pages on the lumerixy.com official website. We recommend that you check back regularly for the latest information.

Thank you for choosing Lumerixy. We will continue to provide you with quality products and attentive service, ensuring you and your furry friends have a wonderful time together!