Data security

Lumerixy.com User Data Security Policy
Dear Lumerixy users:
Protecting your personal data security and privacy is a core responsibility in operating lumerixy.com, an independent US pet supplies website. We strictly adhere to relevant data protection laws in China and the United States (such as the Personal Information Protection Law of the People's Republic of China and the California Consumer Privacy Act (CCPA)). This Data Security Policy clearly informs you of how we collect, use, store, and protect your personal data, as well as your rights. If you have any questions about data security, please contact our official email address: service@mail.lumerixy.com.

I. Scope of User Data We Collect

To provide you with basic services such as shopping and after-sales service, we only collect user data necessary to deliver these services. This data specifically includes the following two categories:

I. Order and Purchase-Related Data (Required)

Information you provide when registering an account or placing an order: name, email address, mobile phone number, U.S. shipping address (including zip code), payment information (such as the last four digits of your credit card number; the full card number is encrypted and stored by the third-party payment service provider and is not directly retained by us);

Order Generation and Fulfillment Data: order number, purchased product information (category, quantity, specifications), payment amount, logistics tracking number, receipt information, etc., used for order processing, delivery, and after-sales tracking.

2. Website Usage Data (Optional or Automatically Collected)
Device and Browsing Data: Device model, browser type, IP address, access time, product pages viewed, etc. when you visit lumerixy.com. This data is automatically collected by the website's backend system and is used only to optimize the website experience (such as fixing page lag issues) and analyze user preferences to recommend more suitable pet products. It is not linked to your personally identifiable information.
User Feedback Data: Inquiries, suggestions, and complaints submitted via the official email address service@mail.lumerixy.com or the "Feedback" function on the website, as well as other information you proactively provide (such as pet type and age, to better understand your needs).
We will never collect redundant data unrelated to the service, such as your social media account passwords or irrelevant location information (other than delivery addresses).​
II. User Data Usage Rules
We use the user data we collect only for the following legitimate purposes, strictly adhering to the "minimum necessary" principle:

Ensuring basic shopping services: We use your name, delivery address, and mobile phone number to complete product delivery, and send you order confirmations, shipping notifications, logistics updates, and other information via email or SMS to ensure you are kept informed of your order status.

Handling after-sales requests: When you request a return or exchange, we use your order data and contact information to verify your identity and order information, and efficiently handle refunds, reissues, and other after-sales matters. (Return address: Building 14, University Science and Technology Park (East District), West Third Ring Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province Room 13A) Workstations; related data is only used for logistics and after-sales service.

Service and product optimization: By analyzing anonymized browsing and order data, we understand user preferences for pet supplies (such as popular categories and common sizes), optimize website layout, update product categories, and provide you with a more personalized shopping experience.

Account and transaction security: We verify your login and payment information, identify abnormal operations (such as remote logins and multiple payment failures), and prevent account theft, fraudulent transactions, and other risks to protect your financial security.

We will never sell or rent your personal data to any third party (including other companies or organizations) without your express written consent, nor will we use it for purposes unrelated to the above (such as serving non-Lumerixy-related advertisements).​
III. User Data Security Measures

We employ both technical and managerial measures to comprehensively safeguard your personal data and prevent data leakage, loss, and tampering:

1. Technical Security

Data Encryption and Storage: Your sensitive data (such as your phone number and delivery address) is stored on dedicated servers using the AES-256 encryption algorithm. Payment information is encrypted and processed by compliant third-party payment providers (such as PayPal and credit card institutions). We only receive payment result notifications and do not access complete sensitive payment data.

Access Control: Only necessary personnel (such as customer service and order processing personnel) are authorized to access user data for the purpose of performing their duties. Access is recorded in real time and personnel are required to adhere to strict data confidentiality agreements. Unauthorized copying and dissemination of user data is strictly prohibited.

Security Technology Updates: We regularly update the website's firewall and intrusion detection system to prevent hacker attacks and malware intrusions. We also conduct regular server security inspections to promptly address potential vulnerabilities.​
2. Management Security Standards

Employee Training and Assessment: Employees will receive regular data security and privacy protection training. Only those who pass the assessment will be allowed to take up their posts. We will clearly define the penalty mechanism for illegal handling of user data to prevent data leakage risks at the personnel level.

Data Retention Period Control: After the service ends, we will retain your order data, contact information, and other necessary information in accordance with regulatory requirements and business needs (generally for three years after order completion to address potential post-sales disputes). After the retention period, the data will be completely deleted through irreversible technical means to ensure it cannot be recovered.

Emergency Response Mechanism: If a data security incident occurs (such as a suspected leak or unusual access), we will immediately activate the emergency plan to investigate the risk, limit the scope of impact, and notify you of the incident and subsequent actions within 24 hours via the email or mobile phone number you provide. We will also report the incident to the relevant regulatory authorities as required by law.​
IV. User Data-Related Rights

As a data subject, you have the right to manage your personal data, including the following rights:

Right to Access and Correct Data: You can log in to your lumerixy.com account to review your personal information (such as delivery address, contact information) and order details. If you discover any errors (such as a change in mobile phone number or an incorrect address), you can modify them directly within your account or contact customer service at service@mail.lumerixy.com for assistance. We will verify and process the correction within one business day.

Right to Deletion and Account Cancellation: If you no longer use your lumerixy.com account, you can submit a cancellation request via email (providing identity verification information, such as your registered mobile phone number and order number). Upon verification, we will cancel your account within three business days and delete any personal data in your account (unless required by law or regulation). After cancellation, you will no longer be able to log in to your account, and your order details will be anonymized.​
Right to Refuse Non-essential Data Use: If you do not wish us to recommend products based on your browsing data, you can disable personalized recommendations in "Settings - Privacy Preferences" on the website. You can also choose not to provide non-essential information (such as pet-related information) without affecting your ability to use basic shopping services (such as ordering, payment, and after-sales service).

If you need to exercise the above rights or have other questions about data usage, please feel free to contact us through our official channels. We will fully cooperate with your reasonable requests.​
V. Other Notes

If you log in to lumerixy.com through a third-party platform (such as a social media account), the use of your login data will be subject to the privacy policy of that third-party platform. We only obtain limited information (such as nicknames and profile pictures) authorized by the third-party platform and will protect such data in accordance with this policy.

This Data Security Policy applies only to user data collected by lumerixy.com. If you click on third-party links within the website (such as logistics providers' websites or payment service providers' pages), you will be subject to the third-party platform's data policies. We are not responsible for any third-party data processing practices.

If we need to revise this Data Security Policy due to legal and regulatory changes or adjustments to our business model, we will post the updated information on the "Service Policy" page of lumerixy.com. The updated information will take effect 7 business days after posting. We recommend that you review this policy regularly to stay updated on the latest data protection measures.

We firmly believe that a secure data environment is the foundation of your trust. Zhengzhou Jinsaidi Digital Technology Co., Ltd. will continue to strictly enforce this policy to protect the security of your personal data, ensuring greater peace of mind and confidence when shopping on lumerixy.com!