about Us

About Us | Lumerixy.com
Dear Pet Parents:
Welcome to Lumerixy—an independent platform for high-quality pet supplies designed specifically for American pet families. We understand that furry friends are an integral part of the family. Our mission is to "create a comfortable life for pets and provide peace of mind for parents." We are committed to providing you and your beloved pets with cost-effective, diverse pet supplies and attentive service.

I. Who Are We?

Lumerixy , a company specializing in the cross-border trade of pet supplies. With deep roots in the American pet market, leveraging our professional supply chain resources and a deep understanding of pet needs, we have created lumerixy.com, an independent shopping platform. Through high-quality products and services, we aim to become a "bond of happiness" between you and your furry friends. For more information about our company, please refer to the following details:

Address: Building 14, University Science and Technology Park (East District), West Third Ring Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province Room 13A

Official Email: service@mail.lumerixy.com (Please contact us for any inquiries or suggestions)

II. Our Philosophy: Dedicated to Protecting the Happiness of Every Furry Child

At Lumerixy, we firmly believe that the health and happiness of our pets is the greatest wish of every parent. Therefore, every aspect of our product selection and service is centered around "pet needs" and "parent peace of mind":

Carefully Selecting High-Quality Products: From pet food and toys to travel gear and care products, we rigorously screen each product for quality and safety, ensuring it meets US pet product standards. This ensures your furry friends and parents can feel confident buying.

Focusing on the Parent Experience: Understanding parents' shopping concerns, we offer services like "Free Shipping Storewide" and "14-Day Free Returns and Exchanges" to reduce shopping costs and ease after-sales frustrations, making the shopping process even easier.

Listening to Customers: We value every user's feedback. Whether it's product suggestions, service optimization, or sharing your pet's adorable daily moments, we can share it with you through official channels. Your feedback is the driving force behind our continuous improvement.

III. Why Choose Lumerixy? Among numerous pet supply platforms, we strive to be your top choice through the following core advantages:

1. Free Shipping Storewide, Hassle-Free Shopping

No matter where you're located in the US, regardless of order amount or quantity, you can enjoy free shipping across the entire US. No need to place a combined order or pay extra shipping fees. Simply select your products, place your order, and rest assured your furry friend's "new gift" will arrive.

2. 14-Day Free Returns and Exchanges, Guaranteed After-Sales Service

If you receive a product and find it's the wrong size, your pet doesn't like it, or there's a quality issue not caused by human error, you can request a free return or exchange within 14 days of receipt. We cover all shipping costs for returns and exchanges, and the return address is the same as our company address (Building 14, University Science and Technology Park (East District), West Third Ring Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province Room 13A). Our clear and simple process ensures worry-free shopping.​
IV. Contact Us: Looking forward to communicating with you

If you have any questions or suggestions about Lumerixy, or would like to share your experiences with your furry friends, please contact us through the following official channels:

Official Email: service@mail.lumerixy.com (General inquiries, after-sales issues, and partnership discussions can all be addressed through email. We will respond within 1-2 business days);

 

V. Future Outlook

Moving forward, Lumerixy will continue to deepen its presence in the US pet market. We will optimize our product supply chain and introduce more high-quality, cost-effective pet products. We will also enhance our service experience, improve our customer service response mechanisms, and optimize logistics and delivery efficiency. We strive to become a trusted and caring pet supply platform recognized by American pet parents. Thank you for choosing Lumerixy. We hope our products and services will bring you and your furry friends warmth and happiness every time!