Billing Terms and Conditions

Lumerixy.com Billing Terms and Conditions
Dear Lumerixy users:
To clarify the billing rules, payment methods, and related rights and obligations when shopping on lumerixy.com (a US-based independent pet supply website). (hereinafter referred to as "we") has established these Billing Terms and Conditions. Please read these carefully before placing an order. Once payment is completed, you are deemed to have understood and agreed to these terms. If you have any questions, please contact our official email address service@mail.lumerixy.com .

I. Pricing and Fee Structure
Product Prices: All product prices displayed on lumerixy.com are in US dollars (USD). Prices include the product cost and cross-border operating costs, but do not include any US taxes (such as sales tax and use tax). Some products may be marked "discounted" due to promotional events. Discount rules will be clearly stated on the product detail page or event page (e.g., limited-time discounts, discounts on purchases above a certain amount, etc.). The discount period will be subject to the notice posted on the page.

Shipping Fee Information: As part of our service commitment, all orders within the United States enjoy free shipping throughout our store. You will not be charged any shipping fees at checkout. The product price is the total order amount (excluding taxes). If you request expedited shipping for special needs (if you subsequently activate this service), the expedited shipping fee will be calculated separately and displayed on the checkout page. You can choose whether to pay it or not.

Tax Note: According to relevant US tax laws, some states or regions may impose sales or use taxes on pet products. You are responsible for reporting and paying these taxes according to local tax requirements. We are not responsible for collecting or remitting these taxes, nor do we include them in the product price or order total. If you have any questions about taxes, please contact your local tax authorities.​
II. Payment Methods and Process

Supported Payment Methods: lumerixy.com currently supports the following compliant payment methods. All payment processes are secured through encryption:

International credit/debit cards: Visa, MasterCard, and American Express. You must provide your card number, expiration date, and CVV code when paying (this information is used only for payment verification; full card details are not stored).

PayPal: Payments can be made through your PayPal account. Account balances, linked bank cards, and other payment methods are supported. The payment process follows PayPal's platform rules.

Klarna: Payments can be made through your Klarna account. The payment process follows Klarna's platform rules.
After confirming the items and quantity in your shopping cart, click "Checkout" to proceed to the payment page and select your preferred payment method.

Follow the prompts to fill in or confirm your payment information. After submitting your payment request, the system will redirect you to the payment provider's page to complete verification (such as credit card SMS verification, PayPal, and Klarna account login verification).

Once payment is successful, the system will instantly generate an order number and send an "Order Confirmation Email" to your registered email address. This email contains details such as the order amount, payment method, and product information as proof of payment.

If your payment fails (e.g., insufficient card balance, verification failure), the system will indicate the reason for the failure. You can correct the information and resubmit the payment, or try another payment method.​
III. Payment Verification and Order Confirmation

Payment Verification: To prevent fraudulent transactions and protect the security of your account and funds, we reserve the right to perform payment verification on some orders. Verification methods include, but are not limited to, sending a verification email to our official email address service@mail.lumerixy.com requesting a photo of the front and back of your payment card (with the middle digit of the card number obscured) and identification associated with the order. You must provide these documents within 24 hours of receiving the verification email. Failure to do so may result in order cancellation.

Order Confirmation:
An order is considered "confirmed" only after payment has been completed and the payment amount has been successfully deposited into our account. We will dispatch the goods within 1-2 business days.

If you have not received an order confirmation email for an extended period (over 2 hours) after payment, or if your order status shows "pending payment" but payment has already been made, please contact us by email and provide proof of payment (such as bank debit records or PayPal transaction numbers). We will assist in verifying the payment status to avoid duplicate charges or missed orders.​
IV. Fee Adjustments and Order Changes

Price Adjustments: Product prices may adjust due to market fluctuations, supply chain changes, promotional events, and other factors. Adjusted prices only apply to new orders and remain unaffected. (This means we will not ask you to pay the difference due to subsequent price increases, nor will we refund the difference due to price decreases. If you require a refund, please refer to the "Return and Exchange Policy" to request a return and place a new order.)

Order Change Billing:

If you request a change to your order (e.g., adding an item or changing the model) after your order is confirmed but before your products ship, you must submit a change request via email. We will recalculate the total order amount based on the new product prices. If the new amount is higher than the original amount, you will be required to pay the difference. If the new amount is lower than the original amount, the difference will be refunded to the original payment method (refer to the "Refund Billing" section of these Terms for refund processing time).

If the products have already shipped, the order details cannot be changed. You must process the product within 14 days of receipt according to our "Free Return and Exchange" policy. Returns and exchanges are free of charge (shipping costs will be borne by us).​
V. Refund Billing Rules

Refund Application Conditions: Only orders that meet the following conditions are eligible for refunds, and the refund amount will be calculated according to the corresponding rules:

Order not shipped: A full refund will be issued, meaning the total order amount (excluding any handling fees) will be refunded.

Item shipped but not received: You must refuse the package and request a refund via email for the total order amount. We will initiate the refund process after we receive and verify the returned item (return address: Building 14, University Science and Technology Park (East District), West Third Ring Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province Room 13A).

Item received: For orders that meet the "14-day free return and exchange" criteria (items that are unused and not eligible for resale), the refund amount will be the total order amount, and we will cover the shipping costs for the returned item (you can request shipping reimbursement with the shipping receipt, and the reimbursement amount will be issued together with the refund). Refund Methods and Processing Time:
Refunds are processed by the original payment method by default. For orders paid with credit/debit cards, refunds are processed within 7-15 business days (subject to bank processing speed). For orders paid with PayPal and Klarna, refunds are processed within 3-5 business days.
There are no processing fees for refunds, so you will not be responsible for any refund-related costs. If you do not receive your refund on time, please provide your order number and payment receipt via email and we will assist you in tracking your refund status.
Partial Refund Scenario: If your order includes multiple items and you only request a refund for a portion of the items, the refund amount will be calculated based on the actual purchase price of those items (if the order is eligible for a discount, the discount will be deducted based on the product price). The remaining items will be shipped as ordered at no additional cost.​
VI. Handling Abnormal Billing

Duplicate Charges: If you are charged twice for the same order due to system failures, network delays, or other reasons, please contact us by email within 24 hours of discovery, providing the order number and payment receipts for the multiple charges. After verification, we will refund the duplicate charges to the original payment method within 3 business days, free of charge.

Payment Disputes: If you dispute an order (e.g., a price miscalculation or an unknown charge), please submit a dispute request by email within 7 days of payment, providing the order number, explanation of the dispute, and relevant supporting documentation (e.g., screenshots of product prices, payment records). We will review and provide a resolution within 5 business days. If no dispute is filed within 7 days, it will be deemed that you accept the order charges.

Fraudulent Transaction Handling: If we suspect an order is fraudulent (e.g., payment using a stolen card or an order placed under a false identity), we reserve the right to suspend order fulfillment and freeze refunds. We will also notify you by email to cooperate with identity verification. If the transaction is confirmed to be fraudulent, we will cancel the order and submit the relevant information to the payment provider and relevant US regulatory authorities for legal action.​
VII. Other Terms

These billing terms and conditions apply only to orders placed within the United States on lumerixy.com. If you purchase our products through other channels (such as third-party partner platforms), the corresponding channel's billing rules will apply.

We reserve the right to adjust these terms based on factors such as US payment policies and changes in cross-border operating costs. Adjustments will be posted on the "Service Policies" page on lumerixy.com and will take effect seven business days after such posting. We recommend that you review these terms regularly.

If you encounter any issues with billing, please contact us via our official email address at service@mail.lumerixy.com. We will respond within one to two business days to ensure your legal rights are protected.

Thank you for your trust and support in Lumerixy. We will always maintain transparent and compliant billing practices to provide you with a secure shopping experience!